This Privacy Policy describes how CHADS SERVIVCES, INC collects, uses, stores and protects information when you visit our website, call our dispatch desk, or request a property maintenance and small repair visit. The website and services described here are published under the developer name Chads Services. We have written this policy in plain language so that a homeowner, a small business owner or a property manager can understand exactly what happens to information shared with us.
We keep the policy deliberately specific. It explains the kinds of data we handle, the reasons we handle them, the people who may receive them, the length of time we keep them, and the control you retain over your own information. If any part of this document is unclear, our dispatch desk will answer questions directly and without charge.
Who We Are
CHADS SERVIVCES, INC is a property maintenance and small repair company. Our registered address is 171 E Monticello Dr, Kaysville - 84037-2804, United States (US). Our dispatch desk operates from Kaysville and serves homes, small businesses and managed rental units in the surrounding region.
The company provides six standing service lines: handyman visits, door and lock service, drywall patching, fixture swaps, gutter clearing and seasonal checkups. Information described in this policy is handled by the company as the party responsible for the maintenance work that you request.
You can reach the business at the email address service@chadsservices.buzz or by telephone at +19718128732 during published business hours. Both routes reach the same dispatch desk.
Scope of This Policy
This policy applies to information gathered through our website, through calls and messages to the dispatch desk, and through the delivery of maintenance and repair visits. It covers the moment you first contact us and continues for as long as we hold information about you or about a property you have asked us to service.
The policy does not apply to third party websites that we may link to for reference, nor to services operated by other companies that have their own privacy practices. When you leave our site through an external link, the privacy policy of that destination governs what happens next.
By using our website or requesting a service visit, you acknowledge that you have read this policy and understand the practices it describes. If you do not agree with these practices, please do not submit information to us and please contact the desk so that we can answer any questions first.
Information We Collect
We collect information in three broad ways. First, we collect what you give us directly, such as when you fill in a contact form, send an email, or speak with the dispatch desk on the telephone. Second, we collect what is created during the delivery of a service visit, such as notes and photographs that document a repair. Third, we collect a limited amount of technical information automatically when a browser loads our pages.
The information you give us directly may include your name, your email address, your telephone number, the address of the property to be serviced, a description of the problem you have noticed, the service line you are requesting, and any preferred arrival window you provide. When you use the contact form on this site, the form prepares a message in your own email program and sends that message to the dispatch desk. We do not operate a separate database to receive that form.
Information created during a visit may include written job notes describing what was found and what was repaired, the date and time of the visit, the parts used, and photographs of the problem before and after the work. These records support future visits and help us understand the history of a property across several years.
Technical information collected automatically may include the general region from which a browser connects, the type of device and browser in use, and the pages that were viewed. This information is used in aggregate to keep the website working and to understand which content is useful. We do not use technical information to identify a specific person.
How We Use Information
We use the information we collect for a small number of clear purposes. We use it to schedule and deliver the service visits you request, to confirm arrival windows, and to communicate with you before, during and after a repair. We use it to keep a maintenance history for a property so that future visits begin with accurate context rather than a blank sheet.
We use information to prepare the correct parts and tools for a job, because a van that arrives with the right hardware is far more likely to close a ticket on the first visit. We use it to answer questions, to provide estimates, and to follow up on work that has been completed. We use it to improve the reliability of our scheduling and the quality of our service notes.
We use information to protect the business and the people we serve, including detecting misuse of the website, preventing fraudulent requests, and complying with legal obligations that apply to a company operating in the United States. We do not use the information we collect for automated decision making that produces legal effects concerning you.
Our Reasons for Processing
Where a legal framework requires a stated reason for handling personal information, we rely on several grounds. We process information to perform the service agreement that exists when you request a visit, because scheduling and completing repairs would be impossible without your contact details and property address.
We process information based on our legitimate interest in operating a dependable maintenance business, which includes keeping accurate service records, preparing parts for jobs, and improving how we schedule work. We process information based on your consent where you have chosen to provide it, such as when you send a message through the contact form or agree to receive a follow up.
We process information to comply with legal duties, including tax and record keeping requirements that apply to a company registered in the United States. Where we rely on consent, you may withdraw that consent at any time by contacting the dispatch desk, and we will stop the related processing unless a separate legal ground requires us to continue.
When We Share Information
We do not sell personal information. We do not rent it, trade it, or hand it to advertising networks. We share information only in the limited situations described in this policy, and only to the extent needed for a specific purpose.
We may share information with service providers who help us operate the business, such as scheduling tools, email providers and payment processors. These providers are permitted to use the information only to perform the task we have asked of them, and they are not permitted to use it for their own marketing.
We may share information when the law requires it, such as in response to a valid legal request, a court order, or a regulatory obligation. We may share information to protect the rights, property or safety of the company, our technicians, or the public, and to investigate suspected fraud or misuse of the site.
If the business is ever restructured, merged or sold, information may be transferred as part of that transaction. In that event, the receiving party would be bound by a policy at least as protective as this one, and we would notify affected individuals where the law requires it.
Service Providers
A small maintenance business depends on a handful of outside services to function, and those services may process information on our behalf. The most common examples are the provider that hosts this website, the provider that carries our email, and the provider that manages telephone scheduling. Each of these providers receives only the information needed to carry out its task.
We choose providers that maintain reasonable security practices and that agree to process information only for the purpose we have set. We review these relationships periodically and end them when a provider no longer meets our standard. If you would like to know which categories of providers we currently use, the dispatch desk will explain them on request.
Cookies and Similar Tools
Our website is built to be simple and to function without intrusive tracking. We may use a small number of cookies that are strictly necessary for the site to load correctly and to remember basic preferences. These essential cookies do not build a profile of your activity across other websites.
We do not use cookies to serve targeted advertising, and we do not permit third party advertising networks to place tracking cookies through our pages. If we ever add an analytics tool to understand which pages are useful, we will use it in a way that respects your privacy and we will describe it here.
Most browsers allow you to block or delete cookies through their settings. Blocking essential cookies may cause parts of the website to display incorrectly. You can also set your browser to send a signal that expresses a preference about tracking, and we will honor that preference to the extent the law requires.
How Long We Keep Information
We keep information for as long as it serves the purpose for which it was collected, and for as long as the law requires. Contact details and service requests are kept while a relationship with a property owner remains active and for a reasonable period afterward, so that we can answer questions about past work.
Job notes and photographs are kept as part of a property maintenance history, because they make future visits faster and more accurate. Financial records are kept for the period required by tax and accounting rules. When information is no longer needed, we delete it or make it unreadable in a secure manner.
If you ask us to delete information and no legal duty requires us to keep it, we will remove it from our active records and confirm that the deletion is complete. Some information may remain in encrypted backups for a limited period before those backups are themselves rotated and destroyed.
How We Protect Information
We take reasonable technical and organizational steps to protect the information we hold. These steps include limiting access to the people who need it to perform their work, using reputable hosting and email providers, and keeping our devices and accounts protected by strong authentication.
No method of transmission or storage is perfectly secure, so we cannot promise absolute protection. We can promise that we treat the information we hold with care, that we review our practices, and that we will notify affected individuals and the appropriate authorities if a breach ever occurs that is likely to result in a risk to their rights.
You can help protect your own information by keeping your account credentials private, by using a secure connection when you contact us, and by telling the dispatch desk promptly if you believe someone has misused your details in connection with our service.
Your Choices and Rights
You have choices about the information you provide and rights over the information we hold. You may ask to see the personal information we keep about you, and you may ask us to correct anything that is inaccurate. You may ask us to delete information where no legal duty requires us to keep it.
You may ask us to restrict how we use your information, and you may object to processing that relies on our legitimate interest. Where we rely on consent, you may withdraw it at any time. You may also ask for a copy of the information you provided in a portable format.
To exercise any of these choices, contact the dispatch desk at service@chadsservices.buzz or call +19718128732. We will respond within the time the law allows and we will explain any limitation that applies. We will not charge a fee for a reasonable request, and we will not treat you differently for making one.
Privacy for Children
Our services are intended for adults who own, rent or manage property. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided information to us, they may contact the dispatch desk and we will delete that information promptly.
We encourage families to talk about online privacy and to help younger household members understand which details should not be shared without permission. If you believe a child has contacted us, please reach out so that we can act quickly and respectfully.
Links to Other Sites
Our website may include links to other websites for reference. We do not control those sites and we are not responsible for their content or their privacy practices. When you follow a link away from our pages, we encourage you to read the privacy policy of the destination before you provide any information.
A link from our site does not imply that we endorse the practices of the destination, and it does not mean that the destination follows the same standards described in this policy. Your use of any linked site is governed by that site and the terms it publishes.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, in the services we offer, or in the law that applies to us. When we make a material change, we will update the date at the top of this page and, where appropriate, provide a notice on the website.
We encourage you to review this page periodically so that you remain aware of how we handle information. Continued use of our website or services after an update means that you accept the revised policy. If you do not agree with a change, you may contact the dispatch desk to discuss your options.
Service Visit Records on the Truck
Job tickets written in the van and chalk notes on the crew board are copied into the office system at the end of each working day, and the paper copies are stored for one season before secure shredding. Photographs taken of finished work stay on the office device unless a client asks for a copy, and they are never posted anywhere public. If a repair reveals a condition that looks like a hazard, the office keeps a short note of the hazard and the advice given so the visit record stays honest for future crews.
How to Contact UsIf you have questions about this policy, about the information we hold, or about how we handle your details, please reach the dispatch desk. Write to service@chadsservices.buzz, call +19718128732, or send a letter to the registered address below.
CHADS SERVIVCES, INC
171 E Monticello Dr
Kaysville - 84037-2804
United States (US)
We will do our best to answer clearly and quickly, and we will work with you to resolve any concern you raise about privacy. Thank you for trusting our crew with the care of your property.